​​Date of Last Update: 30/11/2023

 

1. RETURNS AND REFUNDS

We accept returns within 14 days from the delivery date of the product, provided they meet the conditions stated in this policy. To be eligible for a return, the product must be unused and in the same condition as you received it. It must be in its original packaging with all tags and accessories. To request a return, please contact our customer service at contact@iredmarket.com. Provide your order number and details regarding the reason for the return.

 

2. EXCLUDED PRODUCTS

Some products are not eligible for return due to hygiene or safety reasons.

 

3. RETURN SHIPPING FEES

Return shipping fees are the responsibility of the buyer, unless the return is the result of our error or a defective product.

 

4. RETURN PROCESS

Once your return request is approved, we will provide you with instructions on how to return the product. The refund will be processed after receiving and verifying the returned product. The refunded amount will be the price of the product, excluding the initial shipping fees.

 

5. REFUND TIMELINE

Refunds will be processed within 14 days from the receipt and verification of the returned product.

 

6. WARRANTIES

Our products may be subject to warranties provided by the manufacturer. Please refer to the warranty information provided with the product.

 

7. CONTACT If you have any questions about our Return Policy, please contact us at contact@iredmarket.com.